Thank you for purchasing authentic WEEK AQUA products. We stand behind our quality and engineering, providing a transparent, modular replacement policy to keep your aquarium running smoothly.
1. Warranty Terms & Timeframes
-
Within 30 Days of Delivery (Full Free Coverage):
If a manufacturing defect or functional failure occurs within 30 days of receiving your item, all necessary replacement parts and components will be provided 100% free of charge, with standard international shipping fees fully covered by us. -
Within 1 Year (Days 31 to 365 — Free Parts, Customer Pays Freight):
If any component malfunctions within the first year of purchase, we will supply all required original replacement parts free of charge. The customer is only responsible for the actual shipping and handling cost for the parts. You do not need to return the malfunctioning device or parts to us. -
Lifetime Support (After 1 Year / Expired Warranty):
For products older than 1 year, we continue to provide ongoing technical repair support and spare parts availability. Customers can purchase any replacement components at our direct cost price, plus the corresponding shipping fee.
2. Fast Modular Replacement (No Return Required)
To save you the inconvenience and cost of cross-border return shipping, our aquatic products are designed with modular systems (e.g., power adapters, Bluetooth/Wi-Fi smart controllers, mounting accessories, and cooling fans).
- No Return Necessary: In warranty claims within 1 year, you do not need to package and ship the failed component back to our factory. Once verified by our team, we will dispatch the correct replacement module directly to your address.
- Guided Installation: We provide straightforward step-by-step guidance and technical videos to help you easily swap out the modular component yourself.
3. Exclusions & Limitations
Free parts coverage does not apply to damages resulting from:
- Accidental drops, physical impact, or external structural damage.
- Water ingress or flooding beyond the certified IP water-resistance rating.
- Unauthorized disassembly, circuit modifications, or using unapproved third-party power adapters.
- Normal cosmetic wear and tear, or slight transit dents on the packaging that do not impact normal functionality.
4. Channel Eligibility (Important Notice)
This warranty and spare-part support policy applies strictly and exclusively to orders placed directly through our official online store.
Products purchased through unauthorized third-party marketplaces, informal resellers, or second-hand transactions are not covered by our free parts warranty. For such orders, please reach out to the original seller for assistance.
5. How to File a Warranty Claim
If you experience any issues with your device, please reach out to our support team:
- Provide your Order Number and delivery date.
- Send a brief description along with clear photos or a short video clip showing the problem (e.g., power connection, indicator light, or symptom).
- Our engineers will verify the issue within 24–48 hours and promptly arrange the appropriate replacement parts.